ACCESSIBILITY POLICY

Providing Goods and Services to People with Disabilities

Niagara Battery & Tire Ltd. is committed to excellence in serving all customers including people with disabilities. We will work to remove barriers to accessibility and address the needs of those with different disabilities. We will meet our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s disability laws.

Assistive devices

We will ensure that our staff are trained and familiar with the assistive devices we have on site or that we provide for use by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Niagara Battery & Tire Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the entrance of the building.

Training

Niagara Battery & Tire Ltd. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

This training will be provided to staff within 2 weeks of being hired.  

Training will include:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
Our plan related to the customer service standard
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
How to use the accessible doors and ramps
What to do if a person with a disability is having difficulty in accessing Niagara Battery & Tire Ltd. goods and services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Niagara Battery & Tire provides goods and services to people with disabilities can email us or ask to speak to a manager at our facility.

All feedback, including complaints, will be communicated to company owner by the manager.

Customers can expect to hear back in 2-3 business days.

Modifications to this or other policies

Any policy of Niagara Battery & Tire Ltd. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

January 2, 2018

Niagara Battery & Tire Ltd. reserves the right to amend this policy at any time